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The Possible Changes to the Human Resource Management of Thailand’s Hotel Industry Post-COVID Pandemic

Received: 23 January 2021     Accepted: 1 February 2021     Published: 16 April 2021
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Abstract

It has been over a year, and the COVID pandemic is still impacting many industries, such as the hotel industry. Globally, numerous organizations had to lay off millions of people to cope with the effects of COVID. Although it is not as critical in Thailand as it initially was, it led to an increase in unemployment rates and hotels closing down temporarily and permanently. An optimistic perspective predicts that the hotel industry may recover soon, but that does not mean that Human Resource Management will stay the same. Many people have gained hope from remote working, but hotel employees do not have that option. Since they have to show up in person, it is evident that Human Resources will have to apply some changes to the protocols and workplace. To foresee the possible changes, the author tackles five main aspects of Human Resource Management: Recruitment, Training, Motivation, Healthy Environment, and Retainment of Employment. With each part, the author addresses the problems that the hotel industry in Thailand faces and then formulates a strategy to cope with them. The author concludes with a positive note that even though the COVID pandemic forced so much change to Human Resources, one can still be hopeful that the change will only bring growth and adaptation.

Published in Journal of Human Resource Management (Volume 9, Issue 1)
DOI 10.11648/j.jhrm.20210901.13
Page(s) 22-25
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2021. Published by Science Publishing Group

Keywords

Human Resource Management, COVID, Hotel Industry, Thailand

References
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[7] Gallagher, J. (2020, December 9). Covid vaccine update: When will others be ready? BBC News. https://www.bbc.com/news/health-51665497
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[9] Jaiton, W. (2020, July 1). Optimism building as Thailand’s hotel industry enters covid-19 recovery phase. JLL. https://www.jll.co.th/en/newsroom/optimism-building-as-thailand-hotel-industry-enters-covid-19-recovery-phase
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[13] Parker, K., Minkin, R., & Bennet, J. (2020, September 24). Economic fallout from covid-19 continues to hit lower-income Americans the hardest. Pew Research Center. https://www.pewsocialtrends.org/2020/09/24/economic-fallout-from-covid-19-continues-to-hit-lower-income-americans-the-hardest/
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[15] Prasanth, S. (2015). Training and development in hotel industry. Shanlax International Journal of Management, 3 (1), 27-34. http://www.shanlaxjournals.in/pdf/MGT/V3N1/MGT_V3_N1_005.pdf
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Cite This Article
  • APA Style

    Johan Van Rooyen, Elamarie Carmel Dante Mission, Elsabe de Beer. (2021). The Possible Changes to the Human Resource Management of Thailand’s Hotel Industry Post-COVID Pandemic. Journal of Human Resource Management, 9(1), 22-25. https://doi.org/10.11648/j.jhrm.20210901.13

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    ACS Style

    Johan Van Rooyen; Elamarie Carmel Dante Mission; Elsabe de Beer. The Possible Changes to the Human Resource Management of Thailand’s Hotel Industry Post-COVID Pandemic. J. Hum. Resour. Manag. 2021, 9(1), 22-25. doi: 10.11648/j.jhrm.20210901.13

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    AMA Style

    Johan Van Rooyen, Elamarie Carmel Dante Mission, Elsabe de Beer. The Possible Changes to the Human Resource Management of Thailand’s Hotel Industry Post-COVID Pandemic. J Hum Resour Manag. 2021;9(1):22-25. doi: 10.11648/j.jhrm.20210901.13

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  • @article{10.11648/j.jhrm.20210901.13,
      author = {Johan Van Rooyen and Elamarie Carmel Dante Mission and Elsabe de Beer},
      title = {The Possible Changes to the Human Resource Management of Thailand’s Hotel Industry Post-COVID Pandemic},
      journal = {Journal of Human Resource Management},
      volume = {9},
      number = {1},
      pages = {22-25},
      doi = {10.11648/j.jhrm.20210901.13},
      url = {https://doi.org/10.11648/j.jhrm.20210901.13},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20210901.13},
      abstract = {It has been over a year, and the COVID pandemic is still impacting many industries, such as the hotel industry. Globally, numerous organizations had to lay off millions of people to cope with the effects of COVID. Although it is not as critical in Thailand as it initially was, it led to an increase in unemployment rates and hotels closing down temporarily and permanently. An optimistic perspective predicts that the hotel industry may recover soon, but that does not mean that Human Resource Management will stay the same. Many people have gained hope from remote working, but hotel employees do not have that option. Since they have to show up in person, it is evident that Human Resources will have to apply some changes to the protocols and workplace. To foresee the possible changes, the author tackles five main aspects of Human Resource Management: Recruitment, Training, Motivation, Healthy Environment, and Retainment of Employment. With each part, the author addresses the problems that the hotel industry in Thailand faces and then formulates a strategy to cope with them. The author concludes with a positive note that even though the COVID pandemic forced so much change to Human Resources, one can still be hopeful that the change will only bring growth and adaptation.},
     year = {2021}
    }
    

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    AU  - Johan Van Rooyen
    AU  - Elamarie Carmel Dante Mission
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    AB  - It has been over a year, and the COVID pandemic is still impacting many industries, such as the hotel industry. Globally, numerous organizations had to lay off millions of people to cope with the effects of COVID. Although it is not as critical in Thailand as it initially was, it led to an increase in unemployment rates and hotels closing down temporarily and permanently. An optimistic perspective predicts that the hotel industry may recover soon, but that does not mean that Human Resource Management will stay the same. Many people have gained hope from remote working, but hotel employees do not have that option. Since they have to show up in person, it is evident that Human Resources will have to apply some changes to the protocols and workplace. To foresee the possible changes, the author tackles five main aspects of Human Resource Management: Recruitment, Training, Motivation, Healthy Environment, and Retainment of Employment. With each part, the author addresses the problems that the hotel industry in Thailand faces and then formulates a strategy to cope with them. The author concludes with a positive note that even though the COVID pandemic forced so much change to Human Resources, one can still be hopeful that the change will only bring growth and adaptation.
    VL  - 9
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Author Information
  • Department of Business and Management, Faculty of George Herbert Walker School of Business and Technology, Webster University, Hua Hin, Thailand

  • Department of Psychology, Faculty of College of Arts and Sciences, Webster University, Hua Hin, Thailand

  • Department of Business and Management, Faculty of George Herbert Walker School of Business and Technology, Webster University, Hua Hin, Thailand

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